FAQ
What types of cookies do you offer?
We bake just for you freshly chewy gooey cookies inspired from authentic American bakeries, from chunky NYC classic chocolate chip, double chocolate to seasonal editions. Each Qooqi is made with selected quality ingredients, a lot of care and expertise in a SFA licensed kitchen. Straight from the oven to your doorstep.
At Qooqilah, we baked in micro batches to maximise freshness and to limit food waste, so there’s a limited amount available each day.
We are dedicated to offer the best cookies experience to our customers. Be open and ready to surprise your taste buds!!! Our expert in food consumer and sensory science loves creating unique flavours and textures inspired by Singapore’s vibrant scene or anywhere creativity takes her.
Are your cookies suitable for people with specific dietary requirements?
We now offer vegetarian egg-free options and Halal-friendly cookies but they are not MUIS certified. Simply type ‘egg free’ or ‘Halal’ in the search menu to find them. Please note, our cookies are not suitable for those with food allergies or intolerances.
How to enjoy a Qooqi ?
To truly savor a Qooqi, let it reach room temperature (24 °C), take a bite, chew slowly and let the chocolate chunks melt in your mouth. Enjoy. Repeat.
How long can I keep them?
The Qookies can stay up to 3 days in an airtight sealed container in the fridge. You may want to 'revive the melting softness', place one cookie for just 10 seconds at 800W in the microwave - but not more!
Sometimes, during fairs or events, you may purchase sealed pre-packed Qookies creations. Follow their specific best before date and instructions on the label.
How do I place an order?
Ordering online is easy! Browse and select your favorite cookies – they come in sets of 4 or 9 pieces for regular or big sizes - and add them to your cart. Proceed to checkout, enter your postcode, choose your delivery slot, and make a secure payment by Pay Now and major credit cards. You will receive a confirmation email, and we will take care of the rest.
Can I order the day before?
Yes, you can place an order the day before. Delivery slots are subject to availability, so order early to secure your spot.
What are your delivery options and fees?
We deliver within Singapore central and to some extended zones. Delivery fees vary by location. You can check the exact cost at checkout based on your postal code.
Can I send cookies as a gift?
Absolutely! Our Qooqies make the perfect gift for foodies and cookies connoisseurs. We’ll ensure it’s delivered with care. You also have the Qooqilah Gift Card - always a great option - allowing the recipient to choose their favorites.
Do you cater for events or bulk orders?
Yes! Whether it’s a corporate event, birthday party, wedding, or baby shower, we provide customized cookies for all occasions. Reach out to us via the 'contact us' page for more information and special pricing.
What happens if my order is delayed or incorrect?
While we aim for perfection, occasional delays or errors may occur. If there’s an issue with your order, please leave a message at the 'contact us' page.